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FAQ, Shipping & Returns

If you are not satisfied with any product you've purchased, please email customer service immediately to resolve the issue: marylandtoughbaltimorestrong@gmail.com

If you decide to return any items you've purchased, please consider the following:

  • Check all merchandise for potential damage, defects, or any missing items upon arrival.

  • All returns must be in original, unwashed and unworn, condition.

  • All returned items must be received by www.marylandtoughbaltimorestrong.com within 30 days of purchase. We do not accept returns or exchanges after a 30-day period and refunds are only provided in the form of a MTBS e-gift card, which exclude original shipping costs.

  • Please mention any changes to current shipping address to make sure the new item shows up as quickly as possible.

  • Please include order number in any email regarding returned merchandise.

  • Ship your return back to us using your choice of carriers, however we recommend using an option with tracking.  Customers are responsible for return shipping costs and we will start processing the return once it's received by our warehouse.

We do our best to present the most accurate description of our products on our website, but sometimes we make mistakes. We're all humans, sorta. All imagery, product description, pricing, and availability are subject to change. All payment reimbursements will be applied to original payment method. No exceptions.

If you have specific questions that are not made clear, please email us at marylandtoughbaltimorestrong@gmail.com

If you're returning an item that was given to you as a GIFT and you are NOT the original buyer, please give us a heads up. We are able to exchange gifts for other items of equal or lesser value based on their availability. If any, please mention any changes to current shipping address to make sure the new item shows up as quickly as possible.

 

INTERNATIONAL CUSTOMERS

All items purchased from www.marylandtoughbaltimorestrong.com are sold and shipped from the USA. International buyers assume all responsibility for international shipping charges in addition to all local taxes, VAT, duties, and / or tariffs. By completing international order process, buyer assumes responsibility to pay any associated charges, if applicable.

International shipments can get a bit tricky depending on destination country. www.marylandtoughbaltimorestrong.com ships primarily through the United States Post Office and can only provide tracking information while merchandise is in country of shipping origin. Once an international order has left the country of origin, USA, all inquiries about said order must be taken up with local customs and parcel delivery services.

 

INTERNATIONAL EXCHANGES

Due to the high cost of shipping internationally, www.marylandtoughbaltimorestrong.com is unable to pay for international exchanges. International buyers must pay for any shipping associated with any exchanged item. Any duties and taxes will not have to be paid again during the exchange.

 

REFUNDS

We offer a 30-day return window (from the shipping date) for eligible products. Refunds are only provided in the form of a MTBS e-gift card, which exclude original shipping costs.

Customers are financially responsible for shipping their return back to MTBS.

 

PAYMENT

www.marylandtoughbaltimorestrong.com accepts the following forms of payment:

Visa / MasterCard / American Express / Discover / Paypal / ApplePay / Amazon Payment

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